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Betting Rules
These Betting Rules explain the general conditions that apply when using the betting services available through Ricky Casino. Please read them carefully before placing a bet. By opening an account, accessing the website or submitting a bet, you confirm that you understand and agree to follow these rules, together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information.
General betting conditions
Ricky Casino provides betting services subject to the rules displayed on the website at the time a bet is placed. The available markets, events, selections, odds, bet types and settlement methods may vary. Rules may also differ between sports, competitions, markets and products. You are responsible for reviewing the relevant information before confirming a bet.
You must be legally permitted to gamble in your location and must meet any applicable minimum age requirement. You must use your own account and provide information that is accurate, complete and current. An account must not be used by another person, and you must keep your login details private. Ricky Casino may restrict, suspend or close an account where there are concerns about identity, account security, unlawful activity, misuse of the service or a breach of the applicable terms.
Betting is a form of entertainment and involves financial risk. There is no guarantee that any bet will win. You should only stake money that you can afford to lose and should never borrow money, sell possessions or use funds intended for essential living costs to place a bet.
Acceptance of bets
A bet is generally treated as accepted only when it has been successfully submitted and recorded by the betting system. A confirmation, bet reference or equivalent record may be provided. A bet that remains in a pending, declined, interrupted or incomplete state should not be assumed to have been accepted.
Ricky Casino may refuse, reject, limit, suspend or cancel a bet where permitted by the applicable terms. This may occur because of a technical issue, a pricing or market error, suspected fraud, duplicate activity, a breach of the rules, an event being unavailable, or another valid operational or legal reason. Where a bet is cancelled, the applicable rules will determine how the stake is treated.
Your responsibility before confirming
- Check the event, competition, market and selection carefully.
- Check the odds, stake, possible return and any displayed conditions.
- Confirm that the bet type and requested outcome are correct.
- Review whether the market is pre-event or in-play.
- Make sure your account and payment details are accurate.
- Keep a record of your bet confirmation or reference where available.
Odds, markets and bet types
Odds represent the price available for a selection at a particular time. Odds may change before a bet is accepted. The odds displayed when a bet is confirmed will normally be used for settlement, subject to the relevant market rules and any correction required under the applicable terms.
Markets may be offered before an event starts or while an event is taking place. In-play markets can change quickly and may be suspended while important information is assessed. Delays may occur between an event taking place and the information appearing on the website. You accept the risks associated with betting on changing or live markets.
The available bet types may include single bets, combination bets, accumulators, totals, handicaps, match or event winners and other options. The meaning of a selection, the conditions for a winning result and the way a return is calculated can vary. Always read the rules shown for the specific market rather than relying on a general assumption about how a bet works.
Market errors and obvious mistakes
If odds, selections, event details or other market information contain an obvious error, the affected bet may be reviewed and corrected or cancelled in accordance with the applicable terms. An obvious error can include information that is clearly inconsistent with the event, an incorrectly displayed price or a technical problem affecting the market. The treatment of a bet will depend on the circumstances and the relevant rules.
Unavailable or changed events
Events can be postponed, abandoned, shortened, moved, renamed or changed. A market may also be withdrawn or suspended. Settlement will follow the rules for the relevant sport, event or product. If no specific rule is displayed, the applicable general terms will apply. You should check the status of an event before placing an in-play bet and avoid assuming that a postponed event will be treated in the same way as a completed event.
Results, settlement and payments
Bets are settled using official results or other reliable information selected for the relevant event. Settlement may take place after the result has been confirmed and any necessary checks have been completed. Provisional information, unofficial reports or early announcements may not be used as the final basis for settlement.
The result used for settlement will normally be the result declared under the rules for the relevant market. Later changes, appeals, disqualifications or amendments may not change a settled bet unless the applicable rules expressly provide otherwise. Different markets may use different definitions of the result, such as the result at the end of regulation time, the result after extra time or a particular official classification.
Dead heats, ties and void bets
Special rules may apply where two or more selections share a result, an event ends in a draw, a participant does not take part, or a market cannot be settled fairly. These situations may lead to a reduced return, a void selection, a void bet or another adjustment. The specific market rules should be checked before betting because the outcome can differ between sports and bet types.
A bet may be declared void where the event or market is cancelled, where there is a material error, where the bet was accepted after a relevant suspension or where the applicable rules require cancellation. When a bet is void, the stake and any related selections will be handled according to the relevant terms. Combination bets may be recalculated if one or more selections are void.
Account balances and withdrawals
Any return credited to your account is subject to account verification, security checks, payment rules and the applicable Terms and Conditions. You must ensure that payment methods are authorised for your use. Ricky Casino may request information to confirm your identity, source of funds, ownership of a payment method or compliance with legal and regulatory obligations.
You should review your balance and betting history regularly. If you notice an incorrect result, an unfamiliar transaction, a missing bet or another account concern, contact the available customer support channel through the website as soon as possible. Do not attempt to resolve a suspected account or payment issue by placing further bets.
Responsible betting, complaints and rule changes
Ricky Casino encourages customers to keep betting within safe and affordable limits. Set a budget before you start, take regular breaks and avoid betting when you are upset, tired or under the influence of alcohol or other substances. Gambling should not interfere with work, study, relationships, sleep or financial responsibilities.
- Decide how much time and money you can spend before betting.
- Never chase losses or increase stakes to recover money.
- Do not treat gambling as a way to make regular income.
- Use available account controls, limits or time-outs where offered.
- Ask for support if gambling is becoming difficult to control.
- Remember that you can stop betting and seek assistance at any time.
If you believe that your betting activity is no longer enjoyable or manageable, stop using the service and review the responsible gambling support information available on the website. You may also seek independent assistance from an appropriate Australian gambling support service. Friends, family members, health professionals and financial counsellors may also be able to help.
Questions and complaints
If you have a question about a bet, market, result or account transaction, review your bet history and the relevant market rules first. If the issue remains unresolved, use the customer support option made available on the Ricky Casino website. Include your account information, bet reference where available, event details and a clear description of the issue. Do not send passwords or complete payment details in a support request.
Complaints will be considered in accordance with the applicable complaints process and terms. You may be asked to provide additional information so that the matter can be reviewed. Keeping accurate records of bets, messages and account activity can help with an investigation.
Updates to these rules
These Betting Rules may be updated when the betting service, applicable law, operational processes or market rules change. The current version published on the website applies from the date it is made available, unless stated otherwise. You should check this page and the relevant market information before placing future bets. If you do not agree with an updated rule, you should stop using the affected service.