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Privacy Policy

This Privacy Policy explains how Ricky Casino generally handles personal information when players visit the website, create or use an account, contact support, or otherwise use casino services. It also explains the choices available to players in relation to their information. The policy is written for players in Australia and is intended to provide clear, practical information about privacy and data handling.

Ricky Casino operates under licences issued by the Comoros Autonomous Organisation of Financial Activities (reference ALSI-202508056-FI2) and the Tobique Gaming Commission (licence 0000002).

Information we may collect

To provide online casino services, Ricky Casino may collect information directly from players, information created through the use of an account, and technical information collected when the website is visited. The amount and type of information may depend on the services used, the checks required, and the player’s interactions with the website.

Account and identity information

When a player registers or updates an account, the site may handle details such as their name, date of birth, residential information, contact details, login information, account preferences and information needed to manage responsible gaming settings. Players should provide accurate information and keep their account details up to date. Information supplied during registration or support conversations may be recorded to help maintain account security and provide appropriate assistance.

Verification information

The site may request documents or other information to verify identity, age, account ownership or eligibility to use particular services. This may include identity documents, proof of address, information about the source or ownership of funds, and records of verification checks. These checks help prevent unauthorised account use, fraud, money laundering and access by people who are not permitted to use gambling services.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, wagers, winnings, refunds, payment methods and account balances. Payment providers may process payment credentials directly, and the site may receive limited information needed to confirm or reconcile a transaction. Transaction records can also be used to investigate unusual activity, resolve disputes, provide account support and meet record-keeping requirements.

Technical, device and usage information

When a player uses the website, technical information may be collected, including an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referral information, dates and times of access, and information about how the website is used. This information can assist with website operation, security, troubleshooting, service improvement and the detection of suspicious activity.

Support and communications

If a player contacts support, the site may retain the content of the communication, account details needed to identify the player, and documents or information provided during the enquiry. Calls, messages or other interactions may be recorded or reviewed where appropriate for training, quality, security, complaint handling and account administration.

How information is used and shared

Personal information is generally used only for purposes connected with operating the website, providing gambling services, protecting players and meeting applicable obligations. These purposes may include:

  • Creating, maintaining and administering player accounts.
  • Processing deposits, withdrawals and other account transactions.
  • Confirming identity, age, eligibility and account ownership.
  • Carrying out security, anti-fraud, anti-money-laundering and risk checks.
  • Monitoring activity to protect the site, players, payment systems and other users.
  • Providing customer support, handling complaints and responding to enquiries.
  • Managing responsible gambling tools, restrictions and account safeguards.
  • Sending service messages about accounts, transactions, security, changes or important notices.
  • Improving website performance, functionality, content and user experience.
  • Understanding general usage trends through aggregated or de-identified information.
  • Meeting legal, regulatory, court, tax, accounting, audit and record-keeping obligations.

Where marketing messages are sent, they may be based on account preferences, interactions with the website or other lawful marketing information. Players can withdraw consent to marketing or opt out of promotional communications. Service and security messages may still be sent where they are necessary to operate an account or communicate important information.

Service providers and other recipients

Information may be shared with carefully selected providers that help operate the website and services. These providers may support hosting, technology, identity verification, fraud prevention, payment processing, customer support, communications, analytics, security, auditing or professional services. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect rights, safety, systems or property, investigate suspected unlawful activity, enforce applicable terms, or comply with a legal requirement. If business operations change, information may be transferred as part of a merger, restructuring, sale or similar transaction, subject to applicable privacy requirements.

International handling

Some technology, payment, verification or support providers may handle information in Australia or other countries. Where information is handled overseas, reasonable steps are taken to support appropriate security and privacy protections. The safeguards used may depend on the provider, the service involved and applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Ricky Casino may use cookies and similar technologies to keep the website working, remember settings, support login and security functions, understand website usage, and improve content and services. Some cookies are necessary for core features, while others may help with analytics or preferences. Cookies may be placed by the website or by service providers working on its behalf.

Players can manage, restrict or delete cookies through their browser or device settings. Disabling some cookies may affect login, navigation, account features or the availability of particular website functions. Browser settings may also allow players to receive a notification before cookies are stored.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission, restricted staff access and security reviews. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised activity.

How long information is kept

Information is generally retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Children and unauthorised use

Casino services are intended only for people who meet the applicable minimum age and eligibility requirements. The site does not knowingly seek to collect information from children. If a person believes that a child has provided personal information, they should contact support so the matter can be reviewed and appropriate action considered.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing. A request may be subject to reasonable identity and account security checks.

Making a data request

Players can exercise their data rights by emailing support@22rickycasino.best. The request should explain what information or action is being requested and include enough detail to help identify the relevant account. For security, additional information may be requested before a request is completed. If deletion is requested, some information may need to be retained where required for legal, security, dispute or record-keeping purposes.

  • Access: ask for a copy or explanation of personal information held about you, subject to applicable restrictions.
  • Correction: ask for inaccurate, incomplete or outdated information to be corrected.
  • Deletion: ask for personal information to be deleted where it is no longer required and deletion is permitted.
  • Marketing consent: withdraw consent or opt out of promotional communications at any time.

Withdrawing marketing consent does not necessarily remove information needed to operate an account, process transactions, maintain security or comply with legal obligations. Players may also be able to use an unsubscribe option included in a promotional message. Requests are considered and handled within a reasonable timeframe, subject to verification, technical limitations and applicable legal requirements.

Complaints and policy updates

Players who have concerns about the handling of their personal information should first contact support@22rickycasino.best with details of the concern. The matter will be reviewed as appropriate, and further information may be requested to investigate it. This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version published on the website will apply to future use, and players should review it periodically.